Conflict Resolution

Miscommunication is one of the key drivers of conflict in a working environment. Day-to-day, a workplace can become unproductive and, often, unpleasant if you do not diffuse a disagreement between employees quickly and professionally.

That is where our exceptional Conflict Resolution course for businesses comes in – an effective solution to dealing with conflict in the workplace.

Our Conflict Management training coures aren't just about resolving the problem but also about changing the dynamics of a conflict, as well as how to better deal with it in the future to ensure you don't feel trapped in an unwanted or intimidating situation with colleagues.

Business Benefits

• Transform potential arguments into positive, respectful discussions
• Effectively get your message across, take a stance and be heard during conflict
• Use the right language and behaviour during conflict - on and offline
• Manage stressors by implementing key tactics and psychological techniques
• Identify your role in reducing conflict and how to behave after conflict
• See disagreements as opportunities for the development of solutions, and manage conflict
  

For more information or a FREE consultation, please call us on 0207 042 8833 or email business@city-academy.com

Conflict Resolution Training Content:

• Explore how to resolve conflicts through role play and theatre
• Learn how to recognise conflict and prioritise the steps to resolution
• Understand different mindsets and how you can find common ground in conflict
• Analyse your behaviour and how you can improve your expression and communication
• Develop an understanding of how to control conflict and the best language to use
• Gain an understanding of the real dangers of conflict without fear
• Get friendly, personable feedback from a Relationship Management Expert

Our practical and proven Conflict Resolution Training workshop gives you the knowledge and understanding you need to deal with conflict in the workplace professionally and subtly, without furthering any disruption that it may be causing to other individuals and workplace productivity.

We will give you the tools to proactively address signs of stress in others and deal with difficult, often emotional situations with empathy and in an efficient fashion without losing your objectivity.